Monday, April 17, 2017

Deltapath's O365 Connector Brings More Options to Hybrid

I recently had the opportunity & privilege to have a long-distance face-to-face sit-down with Deltapath's Founder & CEO, David Liu, to discuss a newly launched product: Deltapath O365 Connector. This product intrigued me, specifically because it provided a creative solution to an issue that I have personally seen several clients try to tackle. In this blog post I will aim to provide a brief overview of some of the features of the Deltapath O365 Connector, and will then go into the specific use case that it solves for that caught my attention.

Deltapath O365 Connector Overview


At its most basic level, the O365 Connector is a physical device that sits in an organization's physical datacenter. It provides connectivity between an organization's Skype for Business Online users and it's on-premises PBX and PSTN services. You may wonder why that functionality is different than CCE or other native hybrid Skype for Business Server solutions, and I will get to that in a minute.

The O365 Connector has multiple roles all wrapped into a single device, including a Session Border Controller (SBC), firewall, SIP Proxy, Call Routing Engine, and even an Endpoint-Provisioning Server. This is a lot to pack into a product, and accordingly, the functions and features of this device go well beyond the specific use case that I want to cover today. For that reason, I will provide a link to the product page so that you can dive a bit deeper on your own, at your own leisure:

https://www.deltapath.com/products/deltapath-o365-connector

Beyond the device's capabilities, Deltapath provides three different versions of its device, allowing organizations of various sizes to get a device that more closely matches its specific needs. The following chart from Deltapath highlights each size of the device, along with corresponding specs:




There are also a number of additional Modules that can be obtained and used with these devices. Per Deltapath's marketing materials, these modules include:
  • Call Conversation Recording
  • Inbound Contact Center
  • Outbound Contact Center
  • Serviced Office
  • Call Billing
  • Alarm Notification & Escalation
  • Building Management System Integration
  • Acute Hospital Communication
The O365 Connector can also be launched in a pair, as a cluster, introducing an element of redundancy.
Lastly, this device can be provisioned and configured with a simple and easy-to-use web GUI interface, easing administration concerns of introducing another device into an already complex on-premises telephony infrastructure.

Again, this post will not be diving into all of these features or modules, but I wanted to call them out for those organizations that may want be looking for these features in addition to the use case that I will be highlighting below.


Enhanced Hybrid Use Case


Consider the following scenario: an organization has an existing on-premises telephony infrastructure, including a PBX and PSTN services, and also has Skype for Business Online users in Office 365 that are licensed with E1 or E3. This organization wants to allow these Skype for Business users to have PSTN calling capabilities, but does not want to upgrade to E5 or purchase Cloud PBX add-on licensing. The reasons for this could be as simple as compliance restrictions of some sort that requires them to keep their PBX functionality on-premises, or a number of other reasons. So, how do they provide these non-Cloud-PBX Skype for Business Online users with PSTN capabilities using their own on-premises PBX and PSTN services?

This is the problem that O365 Connector provides a solution for, presenting yet another way to explore Hybrid for organizations that may not be able to go down some of the other more mainstream paths at this time.

The way that this solution works is actually quite interesting. The O365 Connector device resides in a perimeter network architecture. If used as a firewall, a public IP can be assigned directly to one interface of the device, with the other interface able to communicate with the internal LAN. Otherwise, the device can be behind a firewall, with a public IP NAT translating to the device's external interface on a private network. A public DNS record (for example, ms.demodomain.com) will resolve to the associated public IP of the device, and Office 365 Federation will be configured with the 'ms.demodomain.com' FQDN.

The device can have certain SIP endpoints (like Polycom VVX phones) register directly to it, but for non-SIP devices, the device will communicate with another device, like a Cisco Call Manager or other PBX. When a user from either type of device dials a phone number, SIP address, or an extension of a Skype for Business Online user, the O365 Connector sends the call to the Skype for Business user (it can also do sim-ring if that user also has a non-SIP endpoint).

How does a Skype for Business user dial a phone number, then, since again, they are not Cloud PBX users? Well, the Skype for Business user dials a regularly dialed phone number, or an extension, in the format: '15551234567@ms.demodomain.com', or an extension as '5555@ms.demodomain.com'. This reaches out via federation to the O365 Connector device at 'ms.demodomain.com', and the device will then send the call to the appropriate destination. Example:

Image Courtesy of Deltapath




This may be a bit confusing to read through, so I will refer to this very handy graphic created by
Deltapath to illustrate the various forces at work here:




To help understand each step in a color-coded way, the below Deltapath graphic explains the call flows a bit better:



As you can see, this solution provides a very unique bridge for environments that need/desire to provide PSTN calling capabilities to their Skype for Business Online users, without moving any of their call-control functionality into Microsoft's cloud.

Clearly, there may be a challenge with the fact that dialing is not done via a dialpad by the Skype for Business users. Instead, they must be trained to place these calls by using an email-like format. This does present a learning curve that an organization will have to plan appropriately for. Obviously, this is a fact that will have to be weighed as part of the strategy and decision-making process; organizations will have to decide if the learning curve is acceptable in relation to the unique problem that the device solves for.


In Conclusion...


The focus of this blog post was on a specific use case that the Deltapath O365 Connector provides a unique solution for: Skype for Business Online users, without Cloud PBX functionality, that need PSTN dialing capabilities through their organization's on-premises telephony infrastructure. In this regard, the solution does indeed tell a compelling story. It also helps that the device can meet other needs within the same solution, including things like firewall capabilities and endpoint provisioning. You can get more information about the product at the link provided above, and should even be able to schedule some sort of demo with their team. It never hurts to investigate all your options when 3rd-party tools are needed to fully meet your requirements!

48 comments:

  1. I wonder what their marketing department was thinking when they decided to name their products after NASA space shuttles, two of which ended up in very well-known disasters.

    ReplyDelete
    Replies
    1. Thank you for your comment. At Deltapath, we see space shuttles as astounding machines and technological marvels fueled by imagination, courage, and passion. The Space Shuttle Columbia completed 27 successful missions and the Space Shuttle Challenger completed 9 successful missions. Both of these tragic events also allowed NASA to understand and address design and mechanical flaws with the intent to build better space shuttles. The name of our products pay tribute to this magnificent modern marvel that has transformed the world and to the courageous people who lost their lives on the Space Shuttle Challenger and Columbia.

      Delete
  2. This comment has been removed by the author.

    ReplyDelete
  3. James Arber - Skype4bAdmin (Blogger Doesnt like my wordpress account...)
    Seems like a very good and technical solution. I imagine the federation is done via XMPP but I'm not too sure how MS would feel about using it to make PSTN calls without an E5 licence for O365 users. They would typically encourage you to use something like CloudBond if you needed better fucntionaility than CCE provides

    ReplyDelete
  4. The article was up to the point and described the information very effectively and informative post. chip wilson

    ReplyDelete
  5. Excellent piece of information, I had come to know about your web-page from my friend hardkik, chennai,i have read atleast 9 posts of yours by now, and let me tell you, your webpage gives the best and the most interesting information. This is just the kind of information that i had been looking for, i'm already your rss reader now and i would regularly watch out for the new posts, once again hats off to you!
    XMPP

    ReplyDelete
  6. This comment has been removed by the author.

    ReplyDelete
  7. The creator has so delightfully enchanted the thought of group by this brilliant blog.
    Joseph Hayon

    ReplyDelete
  8. Most individuals have become very reliant on the traditional postal system as they utilize these services to manage bills, ship packages, communicate with business partners, and take advantage of many other opportunities. Whether you are a business individual or a regular traveler, there many unique resources you can take advantage of when you embrace the solutions provided to you from a mail forwarding service. In order to bring a greater understanding of the opportunities that are available from this service, the following identifies a few individuals will benefit from these resources. virtual address in nevada

    ReplyDelete
  9. That’s a nice site you people are carrying out there.
    click here to read

    ReplyDelete
  10. A dream for many working moms is leaving behind the 9-5 and launching a life and business they dream of for their family. Trust

    ReplyDelete
  11. I like your post. It is good to see you verbalize from the heart and clarity on this important subject can be easily observed... seo services in rushwille

    ReplyDelete
  12. That is really nice to hear. thank you for the update and good luck. http://www.kyotofu-craft.com/

    ReplyDelete
  13. We are really grateful for your blog post. You will find a lot of approaches after visiting your post. I was exactly searching for. Thanks for such post and please keep it up. Great work. siem

    ReplyDelete
  14. RAP Wow, What a Excellent post. I really found this to much informatics. It is what i was searching for.I would like to suggest you that please keep sharing such type of info.Thanks

    ReplyDelete
  15. I needed to thank you for this phenomenal read!! I unquestionably adored each and every piece of it. I have you bookmarked your site to look at the new stuff you post. digital marketing

    ReplyDelete
  16. With so many books and articles coming up to give gateway to make-money-online field and confusing reader even more on the actual way of earning money, king size mattress

    ReplyDelete
  17. blockchain Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting. Thanks for sharing.

    ReplyDelete
  18. Pubg Aimbot Much thanks for composing such an intriguing article on this point. This has truly made me think and I plan to peruse more

    ReplyDelete
  19. This is such a great resource that you are providing and you give it away for free. I love seeing blog that understand the value of providing a quality resource for free. msn hotmail sign in

    ReplyDelete
  20. seo marketplace Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting. Thanks for sharing.

    ReplyDelete
  21. acheter lasix A good blog always comes-up with new and exciting information and while reading I have feel that this blog is really have all those quality that qualify a blog to be a one.

    ReplyDelete
  22. visitors worldwide Email advertising to get traffic worldwide

    ReplyDelete
  23. เล่น sbobet ฟรี Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting. Thanks for sharing.

    ReplyDelete
  24. $300 Bing Ads We are tied directly into the sate’s renewal database which allows us to process your request almost instantly. buy essays

    ReplyDelete
  25. Hood Cleaners Oklahoma City This was really one of my favorite website. Please keep on posting.

    ReplyDelete
  26. psn code generator I think it could be more general if you get a football sports activity

    ReplyDelete
  27. staircasedesign.xyz/terrace-and-balcony-railings/ it was a wonderful chance to visit this kind of site and I am happy to know. thank you so much for giving us a chance to have this opportunity..

    ReplyDelete
  28. gutter installation I’m happy I located this blog! From time to time, students want to cognitive the keys of productive literary essays composing. Your first-class knowledge about this good post can become a proper basis for such people. nice one

    ReplyDelete
  29. For Business Owners, an excursion for work can be an important device and expense finding. Regularly nonetheless, the entrepreneur gets the opportunity to charge time and discovers there is a major expense risk due.used rvs in missouri

    ReplyDelete
  30. It has fully emerged to crown Singapore's southern shores and undoubtedly placed her on the global map of residential landmarks. I still scored the more points than I ever have in a season for GS. I think you would be hard pressed to find somebody with the same consistency I have had over the years so I am happy with that. create app for your website

    ReplyDelete
  31. Domaine des Lys Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting. Thanks for sharing.

    ReplyDelete
  32. It's completely resd more surfaced in order to overhead Singapore's the southern area of coast line as well as unquestionably positioned the woman's about the worldwide chart associated with home attractions. We nevertheless obtained the greater factors compared to We actually possess inside a period with regard to GS.

    ReplyDelete
  33. Hello, I have browsed most of your posts. This post is probably where I got the most useful information for my research. Thanks for posting, maybe we can see more on this. Are you aware of any other websites on this subject. LuxJunky

    ReplyDelete
  34. wholesale different types of coating agents in food additives Going to graduate school was a positive decision for me. I enjoyed the coursework, the presentations, the fellow students, and the professors. And since my company reimbursed 100% of the tuition, the only cost that I had to pay on my own was for books and supplies. Otherwise, I received a free master’s degree. All that I had to invest was my time.

    ReplyDelete
  35. wholesale cbd isolate 100 grams Nice to be visiting your blog once more, it has been months for me. Well this article that ive been waited for therefore long. i want this article to finish my assignment within the faculty, and it has same topic together with your article. Thanks, nice share.

    ReplyDelete
  36. it's been several weeks personally. Nicely this short article which I've already been anxiously waited with regard to consequently lengthy. i'd like this short article to complete my personal task inside the teachers, and contains exact same subject along with your post. Many thanks, good reveal. You may check it at http://www.originalitycheck.net/benefit-with-originality-checker-for-students/.

    ReplyDelete
  37. That i consider what precisely your internet marketing area was initially wondering as soon as they thought to identity your products and services once NASA room or space shuttles, several of which long been during rather well-known accidents and more check it at https://www.researchpaperediting.net/.

    ReplyDelete
  38. plumbing After reading your article I was amazed. I know that you explain it very well. And I hope that other readers will also experience how I feel after reading your article.

    ReplyDelete
  39. Skype take them into a psosition that will help them to reach into everyone side and they will definitely get benefit from here. website is the best one place to know about the quality writing rules.

    ReplyDelete
  40. south africa Such a very useful article. Very interesting to read this article.I would like to thank you for the efforts you had made for writing this awesome article.

    ReplyDelete
  41. Hair Loss Really appreciate this wonderful post that you have provided for us.Great site and a great topic as well i really get amazed to read this. Its really good.

    ReplyDelete
  42. Going to graduate school was a positive decision for me. I enjoyed the coursework, the presentations, the fellow students, and the professors. And since my company reimbursed 100% of the tuition, the only cost that I had to pay on my own was for books and supplies. Otherwise, I received a free master’s degree. All that I had to invest was my time. los videntes

    ReplyDelete
  43. maternity clothes in ksa I’m excited to uncover this page. I need to to thank you for ones time for this particularly fantastic read!! I definitely really liked every part of it and i also have you saved to fav to look at new information in your site.

    ReplyDelete
  44. inmobiliaria de lujo madrid The blog and data is excellent and informative as well

    ReplyDelete
  45. Bitcoin Trading South Africa I am really enjoying reading your well written articles. It looks like you spend a lot of effort and time on your blog. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work.

    ReplyDelete
  46. Hockey I enjoy it for creating the details, keep up the truly amazing perform continuing

    ReplyDelete
  47. Sobha villa Thanks a lot for sharing us about this update. Hope you will not get tired on making posts as informative as this.

    ReplyDelete